Post2Git: When a WhatsApp Message Becomes a GitHub Ticket
You’re in a meeting, on the train, or testing a feature on your phone. You spot a bug. You have an idea. Someone says “we should do that.” What usually happens? You tell yourself “I’ll create the ticket later.” And later often means never.
Post2Git solves this. It’s a real product, in production, available at post2git.com, that turns a simple WhatsApp message — text or voice — into a structured ticket in GitHub or GitLab. In 30 to 60 seconds, without leaving WhatsApp.
The problem: tickets that never get created
In development teams, ticket creation is a silent bottleneck. Not because it’s hard, but because the moment you identify a need is almost never the moment you have access to your project management tool.
The consequences are well-known:
- Bugs flagged in meetings that never get documented
- Ideas captured on sticky notes, phone memos, or Slack messages that get lost
- Informal team discussions that produce decisions but no actionable trail
- A backlog that doesn’t reflect what’s actually happening on the ground
The result: between 20 and 40% of identified tasks never become tickets. That’s pure value leakage.
The solution: WhatsApp as a ticket creation interface
The idea behind Post2Git is simple: use the tool everyone already has in their pocket — WhatsApp — as the entry point to GitHub or GitLab.
How it works:
- Send a WhatsApp message to Post2Git. Text, voice, or even a photo/video of the bug
- AI processes the message in 30 to 60 seconds: voice transcription, splitting into distinct tasks, clear reformulation, automatic label generation
- Tickets appear in your GitHub or GitLab repository, structured, labelled, ready to be worked on
No app to install. No new workflow to learn. WhatsApp — that’s it.
What AI does under the hood
Post2Git doesn’t just transfer text. Artificial intelligence operates at multiple levels:
- Voice transcription: a 2-minute voice message becomes structured text. No more typing
- Smart splitting: a single message can contain 3 distinct tasks. AI identifies them and creates 3 separate tickets
- Reformulation: “the thing in the menu doesn’t work when you click it” becomes a usable title and description
- Automatic labels: bug, feature, urgent — AI categorises by analysing content
- Multilingual support: 7 languages supported. Speak in French, get the ticket in English
- Attachments: photos, videos, files up to 10 MB transferred directly to the ticket
Two operating modes:
- Direct Mode: the ticket is created immediately, no confirmation needed
- Validation Mode: AI proposes a summary and you approve before creation
Managing existing tickets
Post2Git also lets you interact with existing tickets directly from WhatsApp:
#123 +bug +urgent— adds labels to ticket 123#123 Client confirmed this is resolved— adds a comment to the ticket
Full project tracking from your phone.
Technical architecture
Post2Git is built on a modern cloud stack:
- Backend: Google Cloud Functions + Firestore (EU storage, GDPR compliant)
- AI: language models for transcription, splitting, and reformulation
- Integrations: GitHub and GitLab via OAuth (no password sharing, encrypted tokens)
- WhatsApp Business API: direct connection, real-time processing
- Security: no admin access required, content not used for AI training, automatic deletion 30 days after account closure
The decision to build on WhatsApp rather than creating yet another app was pivotal. Adoption is instant: everyone knows how to send a WhatsApp message. Zero friction, zero training.
A straightforward pricing model
| Plan | Price | Tickets | Repos | Users |
|---|---|---|---|---|
| Free | $0 | 10/month | 1 | 1 |
| Solo | $14.99/month | Unlimited | Unlimited | 1 |
| Team | $29.99/month | Unlimited | Unlimited | Up to 10 |
Everything is managed from WhatsApp: /upgrade to subscribe, /portal to manage your plan. Even billing stays in the conversation.
Why this is a textbook case for AI automation
Post2Git perfectly illustrates our approach at PIWA:
- Identify a real, daily problem: tickets that never get created because the context doesn’t allow it
- Automate with the right technology combination: AI for intelligence (transcription, splitting, reformulation), WhatsApp for accessibility, GitHub/GitLab as the destination
- Accelerate by removing all friction: no app to install, no training, no workflow change
This is not a prototype. It’s a production product with users creating tickets every day from their phones.
Does your company have “ghost tickets”?
Every company has its own version of this problem: information that circulates verbally, decisions that never get formalised, tasks that fall through the cracks because the right tool isn’t accessible at the right moment.
An AI audit identifies these friction zones in 1 to 2 days. Or if you’d rather explore possibilities first, a 2-hour AI workshop is enough to spot high-ROI use cases.
At PIWA, we build solutions that run, not slides that impress. Post2Git is the living proof.
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